Refunds & Cancellations



Refunds & Cancellations

Refund policy
We support the following payment options at Elaachi India Pvt. Ltd.

  1. Credit Card
  2. Debit Card
  3. UPI
  4. E-Wallet

There are no hidden charges. You pay only the amount that you see in your order summary at the time of check out. If you see any charges on your credit/debit card for purchases made but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you’re still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction so that we can look into it. Please email us at info@elaachi.com In case of a payment failure, please retry ensuring: Information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking), etc. Kindly also check if your Internet connection has been disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your account within 7 business days. You can email us on info@elaachi.com with your order number for any clarification.

Cancellation policy
We accept all cancellations made before the cut-off time provided on the application. Please reach out to our customer services for cancellation requests and refunds. If we suspect any fraudulent transaction or transactions violating the terms of website use, we are at sole discretion to cancel such orders. These customers/accounts will be denied access from the use of site or purchase of products in the future.